Protecting Your Information Is Our Commitment
Maintaining the privacy of your personal information at 63ok is one of our top priorities — this policy explains that in detail.
Introduction 63ok Privacy Policy
63ok is a trusted online gaming platform in Bangladesh. When you visit our website, create an account, or use our services, you share certain personal information with us. This privacy policy document explains what types of information we collect, why we collect it, how it is used, and what measures we take to protect your information.
Please read this policy carefully. By using 63ok's services, you are considered to have accepted the terms of this privacy policy. If you disagree with anything, you are requested to refrain from using our services.
1 What Information We Collect
63ok may collect information about you from various sources. A description of that information is provided below:
Registration & Account Information
Information you provide when creating an account, such as: full name, username, date of birth, mobile number, and preferred language. We verify that you are at least 21 years of age.
Financial & Payment Information
Mobile banking numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay). We never store your full payment PIN or password.
Usage Information
We keep records of the games you have played, bet amounts, transaction history, session duration, and your overall activity on the platform.
Technical Information
IP address, browser type and version, device information, operating system, and other technical logs automatically collected during your session.
Communication Information
When you contact our support team via live chat or email, records of those conversations may be stored.
Cookie & Tracking Information
We use cookies and similar technologies to save your preferences, manage sessions, and improve platform performance.
2 How Information Is Used
63ok uses collected information for the following purposes:
Service Operation
To create and manage your account, process transactions, and provide you with gaming services.
Ensuring Security
To detect and prevent fraud, money laundering, and other illegal activities. To protect the security and integrity of the site.
Identity Verification
To confirm user identity and age as part of the KYC process, and to ensure responsible gaming.
Customer Support
To respond to your questions, complaints, and support requests, and to operate our 24/7 live chat and email support.
Improvement & Analytics
To monitor platform performance, improve the user experience, and develop new features.
Communication & Notifications
To send you important account-related notifications, security alerts, and service updates.
3 Legal Basis for Processing Information
63ok processes your personal information based on the following legal grounds:
Contractual Necessity
When you begin using 63ok's services, a service agreement is formed between us. Processing certain information is necessary to fulfil this agreement — such as account management and transaction handling.
Consent
For certain data processing, we rely on your explicit consent. You may withdraw this consent at any time, though it will not affect processing that has already taken place.
Legitimate Interests
We may process certain information on the basis of our legitimate business interests, such as maintaining platform security, preventing fraud, and improving service quality.
Legal Obligation
We may be required to process or retain specific information in order to comply with applicable laws, regulations, or lawful authority orders.
4 Sharing Information & Third Parties
63ok does not sell your personal information or share it unnecessarily with third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with selected technology partners and payment processors who provide specific services on behalf of 63ok. Only the minimum information necessary for operating those services is shared with these partners. They are required to comply with our privacy standards.
Legal & Regulatory Authorities
We may be required to provide information in the context of a court order, legal process, or government directive. We also cooperate with relevant authorities in cases involving anti-money laundering or serious crime investigations.
Business Restructuring
If 63ok undergoes a merger, acquisition, or asset transfer, user information may form part of the transferred assets. Users will be notified in advance in such cases.
5 Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy.
Active Account
While your account is active, we retain your information and use it as needed to provide services.
After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period for legal obligations, dispute resolution, and enforcement of our agreements.
Transaction Records
Records of financial transactions may be retained for an extended period to meet applicable legal requirements.
6 Data Security Measures
63ok adopts industry-standard technical and organisational measures to protect your information. Our security framework is as follows:
Encryption Technology
Our platform uses SSL encryption. All data transferred between your browser and our servers takes place through encrypted channels.
Secure Server Infrastructure
Our data is stored on secured servers with multiple layers of security to prevent unauthorised access.
Access Controls
Only authorised personnel may access your information, and only when required for specific job functions. All access is reviewed regularly.
Regular Security Reviews
We regularly review our security processes and technologies and keep our measures up to date against emerging threats.
Please note, however, that no method of data transmission over the internet or electronic storage is completely secure. While we take every effort to protect your information, we cannot guarantee absolute security.
7 Cookie Policy
A cookie is a small data file stored on your device. 63ok uses cookies for the following purposes:
Essential Cookies
These cookies are necessary for the basic functioning of the website, such as maintaining login sessions and ensuring security. They cannot be disabled.
Functional Cookies
These cookies are used to save your preferences and settings so that your experience is more convenient on future visits.
Analytics Cookies
These cookies collect information to help understand how users interact with the site. This information is used to improve the site.
Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may cause some features of 63ok to not work properly.
8 Your Rights
As a user of 63ok, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you. You may request a copy of your information at any time.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done directly through account settings or via support.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object
You may object to the use of your information for marketing purposes. For consent-based processing, you may withdraw your consent at any time.
Data Portability
In certain circumstances, you may have the right to receive your information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted, such as during a dispute about the accuracy of the information.
Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will endeavour to review and respond to your request without undue delay.
9 Protection of Minors
63ok is a service intended only for individuals aged 21 or above. We do not knowingly collect personal information from minors or provide services to them. We verify age at the time of account registration.
If you believe that a minor is using our platform or that their information is held by us, please notify us immediately at [email protected]. We will take appropriate steps to delete that information.
10 International Data Transfers
As an international gaming platform, 63ok may in some cases transfer your information to servers or service providers located outside Bangladesh. In such cases, we ensure that:
- Data transfers are completed with adequate protective measures in place.
- The receiving party is contractually bound to maintain protection standards consistent with this policy.
- Where applicable, international data protection standards are followed.
11 Policy Changes & Updates
63ok may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- The "Effective Date" at the top of this page will be updated.
- A notification may be displayed when you log in to your account.
- For significant changes, a message may be sent to your support email.
Continuing to use 63ok after any changes will be considered your acceptance of the updated policy. You are advised to review this page regularly.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
Support Channels
Our team is at your service 24 hours a day, 7 days a week.
More Information
For other privacy-related documents, see:
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